Terms and Policies

1. Introduction

Welcome to Metro Scales. By accessing or using our website metroscale.in, you agree to comply with and be bound by the following terms and conditions, privacy policy, and shipping policy. If you do not agree with any part of these policies, please refrain from using our website.

2. Terms & Conditions

Product Information

We strive to provide accurate and up-to-date information regarding our products. However, we do not warrant that product descriptions, pricing, or other content on the website are error-free. Prices and availability are subject to change without notice.

Order Acceptance

All orders placed through our website are subject to acceptance. We reserve the right to refuse or cancel any order at our discretion, including but not limited to situations where the product is unavailable, payment is not authorized, or shipping restrictions apply.

Payment

We accept payments through various methods, including credit/debit cards, net banking, and Razorpay. By making a purchase, you authorize us to charge the applicable amount to your chosen payment method.

Limitation of Liability

We are not liable for any indirect, incidental, or consequential damages arising from the use or inability to use our products. Our liability is limited to the purchase price of the product in question.

3. Privacy Policy

Information Collection

We collect personal information such as your name, email address, phone number, shipping address, and payment details when you place an order or subscribe to our newsletter.

Use of Information

The information we collect is used to process orders, improve customer service, and send promotional materials. We do not sell or rent your personal information to third parties.

Data Security

We implement industry-standard security measures to protect your personal information. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

4. Shipping Policy

Delivery Timeframe

We aim to deliver products across India within 3–4 business days from the date of order confirmation. Delivery times may vary based on location and product availability.

Shipping Charges

Shipping charges are calculated at checkout based on the delivery address and the weight of the products. Any applicable taxes or duties are the responsibility of the customer.

Order Tracking

Once your order is shipped, you will receive a tracking number via email to monitor the status of your delivery.

Delivery Issues

If you encounter any issues with delivery, such as delays or damaged goods, please contact our customer support team at newmetrohardwares68@gmail.com or
call +91 89401 45069.

5. Return Policy

Please refer to our detailed Return Policy for information on eligibility, process, and conditions for returns.

6. Razorpay Integration

We have integrated Razorpay as our payment gateway to facilitate secure and seamless transactions. By using our website, you agree to comply with Razorpay's terms and conditions, which govern the payment services provided.

For more information on Razorpay's policies, please visit Razorpay's Terms of Service.